Responsible Gambling

At All Jackpots we take responsible gambling seriously. We aim to keep play safe and controlled by offering clear tools, guidance and access to support. This page explains our approach, the controls available on your account and where to find professional help if you or someone close to you needs it.

Player protection principles

We put player safety at the centre of our service. That means promoting informed play, monitoring account activity for signs of harm and taking action where needed. We may ask for identity or financial checks as part of our account verification process to protect players and prevent misuse.

Activity-control tools

You can use the following tools in your account to manage how you play. These controls are designed to help you stay within limits that suit your budget and lifestyle.

Deposit limits

Set daily, weekly or monthly deposit limits via your account settings. These limits help control how much you add to your account and can be increased or decreased. Where an increase is requested, a short delay or extra verification may apply for security reasons.

Loss limits

Loss limits let you cap how much you can lose over a given period. Apply a limit that feels comfortable and review it regularly. If you exceed a loss limit we will contact you to discuss your activity and offer further support options.

Time limits and breaks

Use session reminders, time-outs or account breaks to limit play frequency. Time-outs provide a temporary pause and can be useful if you want a short break. Longer account breaks give you space to reassess your activity.

Self-exclusion

If you need to stop playing for a longer period you can self-exclude. Self-exclusion can be set from your account or by contacting our support team. During self-exclusion your access to the account will be blocked and we will not send promotional material. Reinstatement requests follow a cooling-off process and may require verification.

Signs of problematic behaviour

Look out for warning signs such as spending more than intended, chasing losses, neglecting other responsibilities, borrowing to play or hiding activity. If you notice these changes in yourself or someone close to you, consider using the limits and support options available.

Practical tips for staying in control

Set affordable limits before you start, treat play as entertainment, take regular breaks and avoid playing under pressure or when upset. Keep a record of time and spend, and use self-assessment tools if you are unsure about your behaviour.

Professional help and support organisations

If you need further help, please contact professional organisations in the UK such as GamCare, GambleAware and the national GamStop self-exclusion scheme. These organisations provide confidential advice, counselling and support options. If you would like assistance from us, contact our support team and we will work with you to find the right next step.