Reach Out to Us
Our support team is ready to assist with questions, account-related issues, verification, technical concerns or general feedback. Contact us for help with deposits, withdrawals, bonus queries or site access and we will aim to respond promptly; response times vary by enquiry. For urgent issues please use live chat or call the number below. Please include your account ID to speed up handling.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email for account help) |
| General Enquiries | [email protected] (billing and general) |
| Affiliate Enquiries | [email protected] (partner team) |
| Phone | +44 20 7383 5692 (calls and live chat) |
| Working Hours | 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account issues or cases needing documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attaching scans or any supporting paperwork speeds up the process and helps us resolve your case more quickly.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, but complex cases that require document checks, payment investigations or third-party verification can take longer depending on their nature. If you need urgent help, please use live chat for the fastest response; email enquiries will be treated in the order received.
Feedback
Tell us what you think - we want to hear your feedback, suggestions or ideas to improve the site. Every message is read carefully by our team and used to shape service updates, site fixes and new features. Please share anything that would make your experience better and we’ll review it promptly to help improve the casino for all players.